Security
Search FAQ
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What should TNAS users do when forgetting their passwords?
In this case, users should contact with the administrator, and after the administrator reset user password, users can relogin with the new password.
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How can data be recovered in the event of hard drive failure following configuration of D4-310/D2-310/D5-300/D5-300C to RAID 1 or RAID 5 array? Data can be recovered based on the following steps: 1. The dysfunctional hard drive should be replaced when TerraMaster DAS is powered on and connected to the computer, with the capacity of the new hard drive being the same or greater than that of the dysfunctional one; 2. Following replacement of the dysfunctional hard drive, data recovery will occur automatically, the recovery time depending on the hard drive's capacity. Both TerraMaster DAS and the computer must be kept powered on during this process; 3. During data recovery, orange flashing will be displayed by the indicator light of the new hard disk; 4. Finalisation of data recovery will be indicated by the normally-on status of every hard disk.
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Does TNAS support data encryption?
Some models support shared folder AES hardware encryption, please go to the official website and check the specifications before you buy.
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How can I get multiple users to access TNAS without having to enter a username and password?
No. Users must enter a username and password to access TNAS. You can check "Remember username and password" in the login window and do not need to enter a username and password to access again.
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What is the maximum number of users allowed to access TNAS simultaneously?
8 ~ 1024 users, different models allow different user values. Please refer to the official specifications.
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Can I set up a private folder in TNAS that is separate from my work profile so that no one else can see it?
Yes. The TOS is equipped with full rights management. You can set access permissions for your private shared folders, only you have access to them.
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Can TNAS be hacked?
Any device connected to the Internet is likely to be hacked. TOS provides a variety of safeguards to increase the security of TNAS. In addition, TNAS is located behind the router or gateway, so the security of the router is also very important. Do your best to protect yourself and reduce the risk of attack.
